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Frequently Asked Questions

Where is your store located & what are the store hours?

The American Legion Auxiliary, Department of Florida does not have a physical store.

We have a pop-up store twice a year: at the Department Convention in the Summer and Department Fall Conference in the Fall, operation hours vary.

However, you may opt to pick up online orders at our headquarters office: The American Legion Auxiliary, Department of Florida, 1912A Lee Rd; Orlando, FL 32810. We are open Monday through Friday from 8 a.m. to 4:30 p.m., excluding holidays.

Are purchases made on this site secure?
Purchases made on this site are secure. No unauthorized parties can view your credit card information nor will that information be stored online.

When will my credit card be charged?
Your credit card is charged when your order is processed.

What credit cards do you accept?
Visa, MasterCard, Discover, & American Express

What other payment methods can I use?
Only credit card orders can be accepted online.

How can I order by phone or fax?

Phone

Call (407) 293-7411 Monday-Friday 8:00 a.m.-4:30 p.m. EST

Will I be charged sales tax?
A 6.5% sales tax will be applied to all orders. Organizations with tax exemption can order by phone, fax, or in-person only, to have tax removed from their orders, a tax exemption form must be on file or produced when ordering. We are unable to accommodate tax exemption for online sales, at this time.  Credit for tax charged after an order has been processed is prohibited. (Payment must be made in the name presented on the tax exempt certificate).

Why do I need a password?
A password can save you time when placing future orders. You can save shipping & billing addresses, maintain an address book, and access the status of your order or order history. Your credit card information is not stored in your profile.

What should I know about merchandise?
We are constantly upgrading our merchandise in an effort to give you a better quality item and more value for your money. We will, on occasion, make reasonable substitutions of equal or greater value without notice. Merchandise shipped may vary slightly in appearance from our web site images. In all cases, if the merchandise shipped to you is not satisfactory, please contact us immediately at (407) 293-7411 or [email protected].

 

What do I need to know about packaging & shipping?
Packaging & shipping are non-refundable and charged per single shipping address. Charges are based on the total value of your order:

After your order is processed, in-stock items are normally shipped within 2-5 business days.

If you need an item expedited please call (407) 293-7411 or email [email protected] for options, additional charges may be incurred.

Most packages are shipped by UPS or the United States Postal Service.

How do I check the status of my shipment?
We will email you once your items have shipped. You may also call us at (407) 293-7411 or email us at [email protected] to inquire.

What if the shipment I receive is damaged?
Please examine your merchandise immediately upon receipt. If your shipment has been damaged, please contact us at (407) 293-7411 or [email protected]. We will give you instructions for how to proceed.

What is your exchange/return policy?
We will gladly provide an exchangewithin 30 days of your purchase. To exchange an item, please contact us at (407)-293-7411.

What happens if an item becomes unavailable?
Occasionally, you may order an item that has become unavailable due to a variety of reasons. If at anytime we are unable to full-fill your order, we will contact you. Items can be cancelled, backordered, or exchanged for other items, or you may request a full refund.

Does the American Legion Auxiliary Online Store offer personalization?
The American Legion Auxiliary Online Store does not offer personalization at this time. 

Where do the proceeds from the American Legion Auxiliary Online Store go?
The proceeds from the American Legion Auxiliary Online Store go directly into the American Legion Auxiliary, Department of Florida Budget, which covers operating expenses and supports American Legion Auxiliary programs, which help America’s children, veterans and military families.

Proceeds from some items may go directly to a specific program, in those cases, it will be noted in the items description.